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Your complete satisfaction is ASSURED with a 100% Money Back Guarantee. If you are not completely satisfied with your purchase(s) from MotivationalPlus.com, the full purchase price (less shipping & handling) will be refunded to you upon receipt of the manual returned (shipping prepaid) to me, and receipt (via email) of your request for a FULL REFUND. Please send refund requests to firstname.lastname@example.org specifying the product you wish to return.